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Legal

Privacy Policy:

RV GLOBAL SRL with Sole Shareholder based in VIA MARITTIMA 17, 33058 SAN GIORGIO DI NOGARO (UD)
This Privacy Policy of RV GLOBAL SRL with Sole Shareholder based in VIA MARITTIMA 17, 33058 SAN GIORGIO DI NOGARO (UD) (Data Controller) aims to provide any clarification on the policy adopted by the same in terms of data processing. personal data of users in relation to the services provided by RV GLOBAL SRL through the site and the Facebook page and through the App of the same.
RV GLOBAL SRL takes the protection of privacy seriously, that is the confidentiality of the personal data of its users. The principles outlined below are the basis for the processing of users' personal data by RV GLOBAL SRL.
The data will be collected only where necessary and in compliance with current legislation. RV GLOBAL SRL will always provide clear information regarding the use that is made of your personal data and will always be transparent with users about the data that is collected, the use made of it, with whom it is shared and the office to be contact for any request.
RV GLOBAL SRL takes all necessary measures to safeguard user data from incorrect use and to treat them securely, respecting all applicable laws and regulations for the protection of privacy, collaborating with the authorities responsible for the protection of personal data and acting, in any case, in accordance with the generally recognized principles relating to the protection of personal data.
At any time, you can exercise the rights referred to in art. 15 and ss. of EU Regulation 679/2016 including those of obtaining from the owner access to personal data and the correction or cancellation of the same or the limitation of the processing that concerns you, or to oppose, for legitimate reasons, their treatment, in addition to right to data portability, by calling or sending an e-mail in the "Contact us" section of the site. RV GLOBAL SRL has appointed ROBERTO VISENTIN as the person in charge of data protection. If he finds a violation of his rights, he can contact the competent supervisory authority pursuant to art. 77 of EU Regulation 679/2016.
Data processing and user consent
RV GLOBAL SRL will only collect, use or communicate the personal data of users in full compliance with the law. In most cases, RV GLOBAL SRL will ask to explicitly express their consent; in some cases, it will be able to deduce the manifestation of their consent from their actions and behaviors adopted.
RV GLOBAL SRL may ask users to provide further consent, should they need to use their personal data for purposes not stated in this Privacy Policy. It is not mandatory to provide such consent, but in the absence of the same, the user's participation in specific activities may be precluded.

Account type and consent choices
IMPORTANT: In the event that you use the same personal data (including name, surname, address, date of birth, gender, e-mail, telephone number, social security number / VAT number) to register with different profiles (Private, Free professional or company) the system will overwrite your data if the information you provide is sufficient to create the match with a customer profile already present in our database. In this case, we will respect the choices regarding consent that you have expressed when entering / changing the chronologically most recent account, regardless of the type of profile you have chosen.
If you have used the same data (name, surname, e-mail, telephone number) released here also to join, upon our proposal, the "RV GLOBAL SRL business" service, your contacts and related consents issued here and in the context of joining the RV GLOBAL SRL Business services will be kept separate. The type of profile you have chosen (membership of the RV GLOBAL SRL business service or other methods of providing data) will be the one to which your choices regarding consent will be linked. The database used to register your adhesion to the RV GLOBAL SRL Business service is in fact technologically separate from that used to record your choices expressed in different ways (eg on the site, in the point of sale, etc.).
Therefore, with reference to the purposes indicated in this information, your chronologically most recent consent choices will be considered valid.
These choices cannot be replaced by those that may be manifested in case of adherence to the "RV GLOBAL SRL Business" services - even if the adhesion took place with the same personal data used here - to modify which it will be necessary to contact the assigned account manager or write mail. Please note that if, on the other hand, you register with the same data (name, surname, e-mail, mobile phone number) to several different profiles between Private, Company and Freelancer, your contacts and related consents will be combined and will be considered valid. his chronologically most recent consent choices (even if expressed with different profiles).

Place of processing of personal data
The processing related to the services of the Website and the App takes place at the aforementioned headquarters of the company RV GLOBAL SRL and is only handled by personnel in charge of processing, or by persons in charge of occasional maintenance operations.
The data deriving from the Site or the App may be communicated to the technological and instrumental partners of which the Data Controller uses for the provision of the services requested by users. The personal data provided by users who forward requests for information (sending of informative material, answers to questions, etc.) or other communications (for example orders) are also made available to third parties appointed as Managers and used by them for the sole purpose of carrying out the service or provision requested and only if this is necessary for this purpose (provision of the requested services through the technological and instrumental partner).

Data processed
For "personal data", in the context of this Privacy Policy, we mean information or fragments of information that could allow your identification. Typically this includes information such as, for example, your name, address, username, e-mail address and telephone number, or other information such as, for example, your IP address, spending habits, preferences or information relating to your lifestyle or hobbies and interests.

Navigation data
The computer systems and software procedures used to operate the Website and the App acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information which by its very nature could, through processing and association with data held by third parties, allow the computers that connect to the site to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the Website, the URI (Uniform Resource Identifier) ​​addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's computer environment. These data could be made available to the judiciary and police forces to ascertain responsibility in the event of offenses committed through the site or computer crimes against the site.

Data provided voluntarily by Users
The optional, explicit and voluntary sending of personal data to access specific services, or to make requests for information through the appropriate channels of the Site or App, involves the subsequent acquisition of the sender's personal data included in the requests, necessary to respond to the same. You can choose not to provide your data but, in this case, RV GLOBAL SRL may not be able to satisfy all or part of the user's requests (eg registration on the site).

Data relating to unregistered Users
The information generated by Users who visit the site without being registered yet (or, despite being registered, who do not have an active session), and used to allow the User an optimal navigation of the website, for statistical analysis and for the personalization of contents - including advertising - could be used by RV GLOBAL SRL, at different times, to integrate the information provided by the User at the registration site. For more information on the technologies that allow us to offer you the services described so far, please read our Cookie Policy.

Registered User Data
RV GLOBAL SRL uses technologies that allow it, thanks to the query of an ID (in alphanumeric form), to track the navigation of registered users who access the site from various browsers or from different devices (eg computer, tablet, smartphone), in order to present to the same users products similar to those viewed or purchased, regardless of the browser or devices used from time to time.
When registered Users give their consent to the processing of their data for direct marketing purposes, RV GLOBAL SRL may process the data relating to the operations and views they have performed on the website to inform them via e-mail of the fact that products of which they are the information sheets or products they have placed in the cart, but not purchased, are still available (allowing them to complete the purchase quickly and safely) or to propose them via e-mail the same products or similar products (re -marketing). When registered Users give their consent to the processing of their data for profiling purposes, RV GLOBAL SRL may process data relating to their consumption choices (i.e. object of purchases and amounts spent), to adapt the offer as much as possible. commercial to their profile and their needs.

Payment data
With regard to payment data, RV GLOBAL SRL is limited only to receiving from digital payment companies and credit card payment institutions a return information on the status linked to the payment (successful / rejected). All the details on the prepaid card (such as PayPal) or on the credit card are stored by the entities that manage the related service, which are not authorized to use the personal data received through our website for other purposes.

Joint ownership of statistical data processing with Facebook
The RV GLOBAL SRL Page on Facebook uses the "Page Insights" service, a function that offers aggregate data that helps us understand how people interact with the Facebook Page. As regards the processing of data connected to this service, RV GLOBAL SRL is Co-Data Controller for the processing of statistical data jointly with Facebook Ireland Limited ("Facebook Ireland").
The data processed includes the statistical data produced through the Insight function of the Facebook page. In other words, RV GLOBAL SRL will be able to obtain aggregate statistical data from Facebook starting from visits to our page, which help us understand how people interact with our posts, ads, videos etc. in order to plan more relevant content and develop services that may interest you to a greater extent.
For example, we may receive information on the number of people or accounts who have viewed, reacted or commented on our posts, as well as aggregated demographics and other information to help us understand interactions with our Page.
The legal basis of the processing for statistical purposes is compatible with that on the basis of which the personal data were initially processed and specifically with:
1 - Consent to the receipt of promotional messages, expressed by becoming a fan of the page (by clicking on "like"), as required by the Guidelines on promotional activities and against spam of the Guarantor for the protection of personal data of 2013;
2- to execute any of your requests sent to our Page on the basis of a legal obligation or the execution of a contract or pre-contractual measures.

HERE you can consult the essential content of the joint ownership agreement with Facebook Ireland, which indicates the division of responsibilities of Facebook Ireland and RV GLOBAL SRL as administrator of the Page.
HERE you can consult the Facebook data legislation and here the Facebook Ireland cookie policy.

Purpose of the processing of personal data
RV GLOBAL SRL may use the personal data of users to examine the use of the Site, products and services, the Facebook Page, analyze the effectiveness of our advertisements, promotions and competitions, customize the experience on the site and to examine (in the form anonymous and aggregate) statistics relating to the activities on the website, simplify the use within the same and better adapt it to the interests and choices of the user, speed up his future activities and experiences on the site, contact him regarding products and services that they could be of interest to you, if you have given your consent, or provide you with the assistance requested through the WhatsApp Business channel of RV GLOBAL SRL made available to you.
RV GLOBAL SRL may use users' personal data to suggest products or services that may interest them, offer them the opportunity to participate in competitions or promotions. The user may refuse to receive communications from RV GLOBAL SRL at any time. Any direct marketing communication that RV GLOBAL SRL sends will provide the information and means necessary for the refusal itself. User data could be used to provide products or services that users request.

Purposes related to the use of the Facebook page
Your personal data may be used to provide you with information on promotions, offers of our products and / or services and / or to follow up on your specific requests published on the bulletin board of the Page or sent by private message to our Page. By becoming a fan of the RV GLOBAL SRL page and interacting with us, you express your desire to consent to the receipt of promotional messages from us and the related processing of statistical data connected to the Insights service of the Facebook page. The possibility of blocking the sending of messages remains unaffected by withdrawing the "like" from the page.

Purposes related to the use of Facebook Business tools
RV GLOBAL SRL may receive reports on the types of people viewing the ads and on the performance of the ads on Facebook. Such information will not allow us to identify you, except with your permission. For example, we may receive general demographics and information about your interests (e.g. an ad was seen by a woman aged 35 to 44 who lives in Naples and likes environmental engineering) to help us understand our audience better. In addition, we can know which Facebook ads led to a purchase.

PRIVACY INFORMATION PURSUANT TO ARTICLE 13 OF EU REGULATION 2016/679
RV GLOBAL SRL would like to inform you that when you use the Customer Assistance services (eg request information on products and points of sale, request assistance on the purchase of products, return and right of withdrawal, etc. through the Whatsapp channel your personal data (telephone number, name and surname, social security number, date of birth, residential address, e-mail address) and all the personal data that you provide when you contact Customer Service via Whatsapp and possibly third parties ( whose legal obligations and responsibilities are assumed) will be processed exclusively for the following purpose: Execute your request for assistance through the Whatsapp channel.
In general, when you request Customer Support services through Whatsapp, we invite you to be careful not to provide information, known as "Special Categories of Personal Data" (eg data relating to health, racial or ethnic origin, political opinions, sexual life or sexual orientation of the person, etc.), unless this is strictly necessary to allow RV GLOBAL SRL to provide the requested assistance.
The processing of your data for this purpose is necessary to follow up on your request based on art. 6, par. 1 letter b) of Regulation 2016/679 / EU, so if you decide not to provide us with the data indicated above, you will not be able to use the Assistance service.
Your personal data will be kept for the time strictly necessary to provide the requested service.
Your personal data as described above will be processed through the use of IT tools. In any case, the processing takes place in such a way as to guarantee the security and confidentiality of the data, through the adoption of the measures provided for by Article 32 of the Regulation in order to preserve the integrity of the data processed and prevent access to them by of unauthorized subjects.
The Company RV GLOBAL SRL may make use of services rendered by third parties who operate on behalf of RV GLOBAL SRL and according to its instructions, as Data Processors, for which your data may be processed by suppliers of processing or instrumental services for the above purposes. indicated in their capacity as Data Processors also operating outside the European Union. In the latter cases, RV GLOBAL SRL, in compliance with the legislation on the transfer of data to a non-European country, undertakes to stipulate, if necessary, agreements that guarantee an adequate level of protection and / or to sign the standard contractual clauses referred to in the annex to the decision of the European Commission of 5 February 2010, n. 2010/87 / EU.
Your personal data will not be disclosed or communicated to third parties, except to fulfill any obligations under applicable laws, regulations or community legislation, or to satisfy requests from authorities based on art. 6, par. 1 letter c).
The Data Controller is RV GLOBAL SRL. You have the right to obtain confirmation of the existence of data concerning you, to know their origin, the purposes and methods of processing and to exercise all the rights referred to in Articles 15 and following of the EU Regulation n. 2016/679 including those of obtaining from the owner access to personal data and the correction or cancellation of the same or the limitation of the processing that concerns you, or to oppose, for legitimate reasons, their treatment, in addition to the right to portability of the data, by calling or writing to RV GLOBAL SRL at the addresses indicated on the website. If you find a violation of your rights, you can contact the Authority for the protection of personal data pursuant to art. 77 of EU Regulation no. 679/2016, without prejudice to the possibility of contacting the judicial authority directly.

Purposes related to the use of the WhatsApp Business channel
RV GLOBAL SRL may process your personal data to provide you with the assistance requested by you (eg request information on products and points of sale, request assistance on the purchase of products, return and right of withdrawal) through the Whatsapp channel placed at your layout.

Cookie policy
What are cookies:
The RV GLOBAL SRL site uses cookies. As clarified by the Privacy Guarantor in the FAQ of December 2012, available on GARANTEPRIVACY, cookies are "small text files" - made up of letters and numbers - "that the sites visited by the user send to his terminal (usually to browser), where they are stored before being re-transmitted to the same sites at the next visit by the same user ". Cookies are used to streamline the analysis of web traffic or to signal when a specific site or part of it is visited, to distinguish visitors from each other in order to provide personalized content, and help administrators to improve the site the browsing experience of the users themselves.
Through cookies we cannot access other information stored on your device, even if this is where the cookies are downloaded. Cookies cannot load codes of any kind, carry viruses or malware and are not harmful to the user's terminal.
Below you can find all the information on the cookies installed through this site, and the necessary information on how to manage your preferences in this regard.

Consent of the user
By connecting for the first time to any page of RV GLOBAL SRL, the user will see a brief information on the use of cookies appear. By closing this information using the appropriate button or by clicking outside the banner that contains it and continuing to browse, the user consents to our use of cookies, in the manner described in this Cookie Policy.
The site remembers the choice made by the user, therefore the brief information will not be repeated in subsequent connections from the same device. However, the user always has the option of revoking all or part of the consent already expressed. If you encounter technical problems related to the provision of consent, please contact us through the appropriate channels provided by this site to allow us to assist you.

What types of cookies do we use
The use of cookies by the owner of this site, RV GLOBAL SRL, is part of the Privacy Policy of the same; for all information required by art. 13 of the Privacy Code.
To allow the use of our site and the provision of our services, we make use of both so-called persistent cookies (i.e. cookies that remain in memory until they are manually deleted by the user or for which a scheduled removal is planned for a long time. term) and so-called session cookies, which are not stored permanently on the visitor's computer and disappear when the browser is closed.

We use cookies of different types - with specific functions - which we can classify as follows:

First-party cookies, i.e. released by RV GLOBAL SRL

Third-party cookies, i.e. issued by sites other than RV GLOBAL SRL

Third party cookies
By browsing this site you will receive both cookies from RV GLOBAL SRL and cookies from third-party sites, which can set cookies on your device on our behalf in order to provide the services they are providing.
Third-party cookies allow us to obtain more complete surveys of users' browsing habits. We use these cookies, for example, to collect information for advertising and content personalization purposes, as well as to compile statistics on the use of our site and to evaluate your interest in our specific content or services. More detailed information on these cookies is available in the following paragraphs in this document and on the respective websites of the third parties in question.

Statistics cookies (from third parties)
RV GLOBAL SRL uses Google Analytics, a web traffic analysis service provided by Google, Inc., 1600 Amphitheater Parkway - Mountain View - CA94043 USA, which uses cookies to collect and analyze information relating to user navigation in aggregate form. Neither RV GLOBAL SRL nor Google associate your IP address with other data in their possession to identify you directly.
The information collected is processed by Google Analytics systems in order to produce reports for the administrators of RV GLOBAL SRL, who use them to verify the correct functioning of the services and possibly the satisfaction rate of the proposed contents.
If you would like more information on the policies applied by Google Inc. in terms of data privacy, you can click here; to disable statistical cookies thus preventing Google Analytics from collecting data on your navigation, you can download the appropriate component for deactivating Google Analytics which you can find here:  https://tools.google.com/dlpage/gaoptout

Social Plugins and widgets (from third parties)
Our web pages may contain plug-ins of the most popular social networks (e.g. Facebook, Twitter, Linkedin) managed by the third parties involved. Such plug-ins could, for example, correspond to the "Like" buttons on Facebook or "Retweet" on Twitter. If you access one of our web pages, equipped with a similar plug-in, the internet browser connects directly to the third-party servers and the plug-in is displayed on the screen thanks to the connection with the browser. The plug-in could communicate to third-party servers which pages the user has visited.
If a social network user visits our web pages while connected to their account, this information may be associated with the account. Even if you use the plug-in functions (for example, by clicking the "Like" button), the information will be associated with the account.

In the table below you can find details on the individual plug-ins and possibly disable them:

How to configure your terminal
If you do not agree with the installation of cookies, the user will have to configure the browser to disable the reception of cookies or not to use this site. However, by disabling cookies, the site or some of its functions may not work properly. To change the way cookies are used, to block their reception or to delete the cookies on your terminal, simply enter the settings of your browser. Most browsers provide the ability to accept or reject all cookies or accept only some (for example from specific sites). Although through similar steps, the cookie configuration method varies for each browser. For details on the procedure to follow, the user can visit the website www.aboutcookies.org or consult the 'Help' section of their browser.
For more information on cookies and to manage your preferences on third-party cookies, please visit www.youronlinechoices.com

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Responsibilities
RV Global s.r.l. will not be held responsible for any damage or loss, direct and/or indirect, deriving from the sale of goods and services proposed in the catalogue published on the RV Global s.r.l. website, not even for delayed or non delivery of the product, nor for correspondence of the goods to the specifications as published on the site, nor for any other reason which is not directly attributable to RV Global s.r.l..

Technical Information
Technical information inserted on the RV Global s.r.l. website is obtained from information published by the manufacturers of the goods inserted in our catalogue.
RV Global s.r.l. therefore reserves the right to modify/adapt technical and dimensional information of the product in the catalogue, as communicated by the producers, even without prior notice.

Availability of Products
In the product catalogue published on the RV Global s.r.l. website.
Since access and the possibility to submit orders online, modifies in real time the availability of the product, RV Global s.r.l. cannot guarantee the confirmation of the goods ordered.

Risk and Property
The goods are sent carriage paid and insured as per charge in the invoice. The goods are under the responsibility of RV Global s.r.l. up to destination to customer’s address. In case the goods are shipped carriage forward, as per customer’s request (customer sends his carrier to pick up the goods from our warehouse), the risk is borne by the customer from the moment of delivery to the carrier. At the moment of delivery of the goods, the customer must verify that the packages are whole and that the number and quality corresponds to the accompanying delivery document (DDT). In the event of deformity of the goods, the customer must immediately place a note on the document of the courier by placing the wording “subject to inspection of the goods” and within eight days notify RV Global s.r.l. via fax or e-mail: info@roby.ws. Even if the package delivered is whole, the goods must be checked within eight days from receipt of same. Any hidden damages must be notified in writing via fax or e-mail within eight days. Any notification after said terms, will not be taken into consideration. Any declaration stated is the responsibility of the customer.



Orders
Orders are accepted only in written form, via fax or Internet (online). The customer submitting an order via Internet will receive notice, at the end of the procedure, confirming the order or via e-mail indicating the relative order number; assuming that after having sent the order, an order number does not appear (after a few minutes), the request will be considered as not having been received, to all effects of the law, even for accounting or administrative purposes or absence of the product.

MINIMUM ORDER
For deliveries in Italy the minimum order is indicated in the cart, for goods within the EU the minimum order is € 150,00 (excluding transport costs). For customs purposes we do not deliver plants outside the EU. Transport charges are automatically calculated by the system and are to be considered as a mere indication. In case of deliveries to secluded parts of the world, should the charges calculated automatically not be enough to cover the effective shipping cost, we shall contact you and inform you of the actual transport cost. If you consider this cost to be too high, we shall deduct the corresponding amount from the order, and you can send your transport company to collect the goods. However, we reserve the right not to deliver to parts of the world that are not covered by transport companies we consider reliable.

Prices
All the prices on the website, in the relative column, include VAT. Prices can be modified at any time, without prior notice.


Payments
Goods supplied must be paid by advance bank wire or credit card (via PayPal service maximum amount of € 2.500,00, unless otherwise agreed to in writing with RV Global s.r.l.).
 Order with bank wire payments are processed only once the amount has been credited to the account.


Bank details for bank wires: 


RV GLOBAL SRL
IBAN: LT253250015848933021
SWIFT/BIC: REVOLT21
Revolut Bank UAB

IMPORTANT NOTE:
RV Global s.r.l. is an Italian company, for the conditions of sale, cookies, privacy only the information written in the Italian part of the website will have legal value as the translations into other languages ​​may not be precise